TRAINING

All our training programmes and workshops meet the continuing profession development (CPD) requirements of the General Dental Council and British Psychological Society.

Learn how to implement Performance Appraisal in your practice successfully

The process of applying performance appraisal is often misunderstood and neglected. However, if appropriately conducted, this crucial management tool can actually bring the whole practice together and generate a positive reaction from team members. Effective performance appraisal can inspire all staff to buy into organisational aims and values, reinforce organisational commitment and motivate improved performance for support staff as well as for dentists. This interactive workshop will show you how to implement performance appraisal effectively. Performance appraisals are not only essential to keep your practice CQC compliant but are also vital for business success.

Date: May/2015
LocationBritish Dental Association, 64 Wimpole Street London W1G 8YS
CPD Hours: 5 1/2 hours
Booking Fee(s):  Visit BDA website: www.bda.org/events

For more information about this workshop, please follow this link

Develop key skills for improving performance management in your practice.

To keep your staff continuously engaged and motivated to deliver quality performance while often undertaking  repetitive tasks in your practice, you need to be equipped with a range of techniques  to monitor and support your employees. It is particularly crucial to develop skills to pre-empt workplace issues well before they become serious problems endangering the progress of the whole practice.  That is why you need an effective performance management system suitable for your particular practice administered and recorded by a competent personnel.

Date: 8 August 2015 
Location: British Dental Association, 64 Wimpole Street, London. W1G 7YS
CPD Hours: 3 hours
Booking Fee(s): £129
To book please call: 020 8449 1826
Request call back

For more information about this workshop, please follow this link

Communicate more effectively with your patients, staff & colleagues – Lumina Spark 

The essence of a successful dental practice is the trust relationship you build with your staff and patients.  To achieve this trust you need to ensure that your whole team possess effective communication skills to interact among themselves and, most importantly, your patients.

If your staff interact well with your patients, the patients are more likely to be satisfied with the overall service at your practice.  This then will leads to increased patient retention and inevitably increased profits.

This unique workshop incorporates personality portrait.  The candidate’s  communication skill development will start with them completing a psychometric tool (Lumina Spark) online prior to the workshop.  In the workshop the candidates will receive a highly personalised Lumina Spark Portrait with their workbook, which accurately describe who they are and how they come across to others.  Using Lumina Spark Portraits the workshop includes a range of practical exercises to help candidates improve self awareness and skills to read others quickly so that they can build successful rapport with their colleagues and patients in a way that is most natural to them.

Date: Friday, 20 June 2015  Time: 9:30-16:30
Location: Devonshire Place, Central London
CPD: 5 1/2 hours

Booing Fee(s): £299
To book this workshop please call: 020 8449 1826
Request call back

For more information about this workshop, please follow this link

Communicate more effectively with your customers, staff & colleagues by using personality portrait tools

The essence of a successful business the trust relationship you build with your staff and customers.  To achieve this trust you need to ensure that your whole team possess effective communication skills to interact among themselves and, most importantly, your customers.

If your staff interact well with your customers, the customers are more likely to be satisfied with the overall service at your premises.  This then will leads to repeat business and inevitably increased profits.

This unique workshop incorporates personality portrait.  The candidate’s  communication skill development will start with them completing a psychometric tool online prior to the workshop.  In the workshop the candidates will receive a highly personalised Personality Portrait with their workbook, which accurately describe who they are and how they come across to others.  Using Personality Portraits the workshop includes a range of practical exercises to help candidates improve self awareness and skills to read others quickly so that they can build successful rapport with their colleagues and customers in a way that is most natural to them.

Date: Friday, 16 October  Time: 9:30-16:30
Location: Regents Street, Central London
CPD: 5 1/2 hours
Booing Fee(s): £299

To book this workshop please call: 020 8449 1826

Request call back

For more information about this workshop, please follow this link